Return & Refund Policy

Stussy Return & Refund Policy

Return Eligibility and Timeframe

At Stussy, you may return eligible purchases within 30 days of delivery. This window applies to most items unless otherwise stated at checkout or required by law. To qualify for a standard return, items must:

Be unused and in their original condition
Include all original packaging and components, when applicable
Be supported by proof of purchase, such as an order confirmation
Not be excluded by any lawful return restrictions disclosed prior to purchase

Certain products—such as personalized items, perishable goods, and some hygiene products—may have different return policies where legally permitted.

How to Initiate a Return

Before returning an item, please contact Stussy customer support via our contact page or at iwoxileon@gmail.com. When reaching out, provide your order number, the item you wish to return, and your reason for the return. If the item is damaged, defective, or incorrect, please include clear photos to support your claim.

After reviewing your request, we will guide you through the next steps for your return.

Handling Damaged, Defective, or Incorrect Items

If your Stussy order arrives damaged, defective, or not as described, contact us promptly. We will assess the situation and work with you to offer a suitable solution—this may include sending a replacement, issuing a refund, arranging repair, or another remedy required by law.

Refund Process

Returned items may be inspected upon receipt to verify eligibility. When a refund is approved, the funds will generally be credited back to the original payment method. Please note that the timing for refunds to appear depends on your payment provider or financial institution and typically takes 5 to 10 business days.

Refunds related to shipping fees will be handled on a case-by-case basis according to return circumstances, checkout details, and relevant legal requirements.

Return Shipping Responsibility

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect, in which case Stussy covers return shipping.

Exchanges and Replacements

If you want to exchange an item or need a replacement, please contact us to discuss availability and eligibility. Exchanges and replacements depend on current stock and the details of your request.

Order Cancellations

Requests to cancel orders must be made within 24 hours of placing the order. We strive to accommodate cancellations before the order is fulfilled. Once an order has been processed or shipped, cancellation is generally not possible.